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The Lily Auction is what is referred to as a
"Person to Person" auction.
This means that after the end of an auction, the Lily Auction no longer takes part in the
transaction between the buyer and the seller. We simply act as a venue to bring the
two together. After the close of the auction, both the buyer and seller receive an e-mail
informing them that the auction has been completed. This e-mail also contains the
personal information of the winning bidder and the auction seller. It is now up to the two
parties to close the deal. Below are some tips on how to make the transaction go smoothly.
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As the seller, you have a vested interest in completing the
transaction with the buyer. Make sure you e-mail the buyer as soon as possible after
the end of the auction. (Please allow the buyer at least seven days to get back to
you). In the e-mail, it is best to repeat the item number and
description. Make sure you inform the buyer of the kinds of payments you accept
(check, money order, credit card, etc.) and how long you will hold the item after you
receive the payment. It is also important that you tell the buyer how much the
shipping will cost and how you will package the item. This will help the buyer
decide if they want to pay an extra amount for insurance or express delivery. Don't forget
to include your name and address so they know where to send your money. Give the
buyer a couple of days to respond to you if you do not hear from them immediately. Some people cannot get to their e-mail everyday. Below are some additional tried and true
tips to make sure you get the most out of your selling experience. (These are just
tips! You must make an individual decision based on your situation as to how you
would like to conduct your sales.)
Inform your buyer that if they send you a check, you will hold the
item until after the check clears. A bouncing check can be embarrassing for both
sides, and this tip will help minimize your losses. With money order payments it is
generally safe to mail the item after you receive the payment.
Make sure you package the item well. If a buyer receives a poorly
packaged item your feedback may suffer. On the other hand, a good packing job
will impress the buyer and may entice them to leave you some very flattering feedback.
Double check your address before you send it to the buyer. This
may sound rather silly but one can never be too cautious. It can save time and
hassle for both you and the buyer if the payment is sent to the correct address.
Tell the buyer whether or not you have a return policy ahead of time.
It is always best to state your return policy in your auction
description.
This could save you some headache down the road.
E-mail the buyer on the day that you receive their payment and the day
that you send the item. This is just a little bit of common courtesy that will help
ensure a satisfied buyer. Satisfied buyers a more likely to leave great feedback.
If you do not hear from the buyer within 7 days, or the high bidder
backs out, the sale may then considered void. You may want to give the
buyer a little extra time. You may elect to relist the item or sell the
item to the second highest bidder if they are still interested. In
either case, please Contact
Us
about the situation. You can get a credit for your listing fee as
well if your item does not sell. If this does happen to you, we strongly
suggest that you take advantage of our Feedback System to give the user a
reputation that they deserve. You may leave feedback by going to your
Closed Auctions Lists and clicking on the Feedback button
found in the lists for the auction in question.
Leaving feedback after the
transaction is very important. If you are pleased with the transaction, please take the time to leave
some positive feedback also by going to your
Closed Auctions Lists and clicking on the Feedback button in
the appropriate Closed Auction.
If you have questions
about individual State requirements for shipping plants please go to
the following site: Federal
& State Plant Quarantine Information
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Sometimes there is nothing more
thrilling than finding that special something and winning it in an
auction. Within 24 hours after the auction closes, you will receive an e-mail
that includes the item number, headline, closing price, and the e-mail address of the seller. If
you have not done so already, once you receive this email, contact the seller at your earliest possible convenience. Send the
seller your name and address, and inform the seller of any special
requirements you have regarding shipping. (Do you want the item insured,
etc.?) Ask the seller what types of payment they accept. If you do not
hear from the seller immediately, please remember that they may not
be able to get to their e-mail every day. Once you receive the seller's
information, try to be prompt about sending the payment. NEVER
SEND CASH. Expect the entire transaction to take between 7 and
14 days. Below are some additional tried and true tips to make sure you
get the most out of your buying experience. (These are just tips! You must make an individual decision based on your situation as to how you
would like to conduct your sales.)
If the seller does not accept
credit cards, send a money order. This will speed up
the process. Checks take up to 7 days to clear, and most
buyers will not send an item until a personal check clears. Also, money orders come with insurance against theft and loss. NEVER
SEND CASH.
Double check your information
before you send it to the seller. Make sure your address
is correct and that you have a check or money order to cover both the
item and shipping charges.
Inquire as to whether or not
the seller has a return policy. This could come in handy if the item
does not turn out to be what you expected.
Email the seller after you
mail the payment and after you receive the item. Keeping the seller
informed during the transaction may prompt them to leave some very
flattering feedback on your account.
If you do not hear from the
buyer within 7 days from the day of the sale, the auction is
considered void. We highly recommend that you leave feedback on
the seller's account to inform other potential buyers.
If you send payment to the seller
but the item is never received (please allow at least 10 days), e-mail
the seller to see if it has been sent. If you still do not receive the
item,p-lease Contact Us
immediately to inform us of the situation. You may also consider
contacting your local authorities if you wish to pursue the matter in
the legal system. Please see our
fraud policy
for more information.
Leaving feedback after the
transaction is very important. If you are pleased with the transaction, please take the time to leave
some positive feedback by going to your
Closed Auctions Lists and clicking on the Feedback button in
the appropriate Closed Auction.
If you have questions
about individual State requirements for shipping plants please go to
the following site:
Federal
& State Plant Quarantine Information
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