for Leaving Feedback
A Feedback Rating is a measure of the Lily Auction
user's reputation in the community. Every registered user at the Lily
Auction has a Feedback Rating that is calculated by
Adding 1 point (+1) for each positive comment
Subtracting 1 point (-1) for each negative comment received.
Awarding 0 points (0) for each neutral comment received.
The use of the feedback forum is to help promote
Except for the exceptions mentioned in the next 2
paragraphs, you may leave only one remark
per transaction. Therefore, if you have left a feedback remark for a user
and then have a different transaction with that same user again, you may
leave another feedback remark for that user.
We recommend that Sellers leave
feedback after receiving payment and that Buyers leave feedback after receiving
their item/s. However, some preferences and situations may suggest otherwise and
we leave this up to our members.
for Buyer Dis-satisfaction:
Negative feedback should only be left as a last resort when all other
means have failed. It is best to FIRST contact the seller and try to work
out a resolution. The seller may agree to accept a return of the item and
provide a refund, depending on the circumstances. Both Buyer and Seller's
contact information, and email address, is available in your closed
auctions lists, that can be found from the particular closed item that you
won. If you cannot get satisfaction, or work out a resolution, between
Buyer and Seller, please
Contact Us and ask
for mediation. If you decide to leave negative feedback, AFTER MEDIATION, please be factual, OBJECTIVE, and emotionless.
If you are upset, please wait until you can leave the remark without emotion.
The Lily Auction is not responsible for any problems that may result out
of a transaction but we will try to help resolve disputes and offer
opinions and make suggestions. When requesting
always provide the Seller's username and email address, the item number
and a description about what went wrong. We
will attempt to hear both sides of the dispute before rendering an
opinion. If for some reason, one party does not reply to the auctioneer's
request for explanation, we may opine in the other parties favor.
Retaliatory feedback is strictly forbidden. A Seller may
not leave negative feedback simply because a buyer left him or her
negative feedback. Try to look at negative feedback as a means to
respond and grow. However, you may, in response to a negative feedback
remark left in your feedback account by another user, respond with one
factual REBUTTAL remark. Please make only one rebuttal remark, in your own feedback record
per negative remark made. Please try to make the rebuttal remark in
the spirit of reconciliation rather
than defensiveness. A nasty or slanderous remark made by you, either as as
negative feedback or rebuttal remark, could hurt you more than the person
you are having the dispute with. Try to be factual. At this time the remark can only be inserted
by the Lily Auction Auctioneer. Therefore, to make a Rebuttal Remark, please submit your 80 character
remark to the auctioneer. It will be
inserted just after the Negative or Neutral remark that you wish to Rebutt.
Please do not attempt to use the feedback forum as a means to explain the details of what
happened. This can server no useful purpose. You may only leave one 80
character remark, positive, negative or neutral, for a user per
transaction. However, there may be circumstances when more than one feedback remarks
is required. Please
if you believe that you need to leave a more than one feedback remark.
When any user bids in an auction, then wins the
auction having bid higher than the sellers reserve as well as higher than
any other bidder, and then refuses to pay for the item without an
appropriate reason, this user will be considered to be in default.
Appropriate reasons would be illness or death in the family, and natural
catastrophe such as earthquake, hurricane or tornado, or other
catastrophic event. DO NOT BID ON AN ITEM UNLESS YOU INTEND TO PAY
FOR IT AT YOUR BID AMOUNT. If a bidder defaults and provides the
seller with what is considered an appropriate reason, the seller my
still, at his or her discretion, make a single NEUTRAL remark in the
bidders feedback stating that the "bidder was unable to complete the
transaction". There is no need to explain the details. If a bidder
then develops a pattern of default, it will then be recorded. Any user
found to show a pattern of deadbeat bidding in the Lily Auction will be
suspended from both bidding and selling in the auction.
Sellers should make every effort to represent their
items as accurately and in as much detail as possible. However, bidders
should never assume things like, for instance, plant size and
condition, if it is not stated in the seller's description. If the seller
does not state something that you are concerned about, please email the
seller and ask about it. Keep records of your email and the sellers
response. To leave a seller a negative feedback remark suggesting
misrepresentation is a serious accusation and should only be made when there is
proof. Please review the Lily Auction
Before you place a bid on an item, you probably want
to check the seller's feedback rating. Sellers may also want to view the
feedback of bidders to better gauge how to deal with specific bidders. You
can see a user's feedback either by clicking on the user's name or number
next to the user's name, or going to the Feedback
After you conduct a transaction, please remember to
leave feedback for the buyer or seller that you dealt with. That will help
everyone in the community know what it is like to deal with that user.
Remember, feedback cannot be retracted. Your
comments will be attributed with your name and the date. The Lily Auction
cannot take responsibility for the comments you post here, and you should
be careful about making comments that could be libelous or slanderous. To
be safe, make only factual, emotionless comments.